Privacy Policy

Last updated: August 9, 2025

Harshanam ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or use our website www.harshanam.com and our services. This policy is designed to comply with applicable laws including the Information Technology Act, 2000 and the SPDI Rules, and follows commonly accepted global practices.

1. Definitions

Personal Data — information that identifies you (name, email, phone, address). Processing — collection, storage, retrieval or use of Personal Data.

2. Information We Collect

Account & Registration: name, email, mobile, address, password (hashed) when you register.
Transactional: order details, billing & shipping address, payment transaction IDs (payments processed via Razorpay).
Technical & Usage: IP address, browser, device, OS, pages visited, referrer, timestamps, cookies and analytics data.
Support & Communications: messages you send us (contact forms, chat transcripts) and related metadata.

3. How We Use Your Information

To provide, operate and maintain services and process orders.
To verify identity, prevent fraud, and ensure platform security.
To send transactional communications (order confirmations, receipts, OTPs, service updates).
To send marketing communications only where you have consented; you may opt out at any time.
To comply with legal obligations and respond to lawful requests by public authorities.

4. Legal Basis & Indian Law

Under Indian law (IT Act & SPDI rules) and generally recognised privacy principles, we process Personal Data where necessary:

to perform the contract (e.g., fulfil orders);
to comply with a legal obligation;
on the basis of your consent for marketing communications; or
to protect our legitimate interests (e.g., fraud prevention, security).

5. Cookies & Tracking

We use cookies, local storage and similar technologies for essential site functionality, analytics and improving UX. You can control or delete cookies via your browser settings — please note some features may stop working.

6. Data Sharing & Third Parties

We do not sell personal data. We share data with:

Payment Processors: Razorpay for payment processing.
Service Providers: email providers, hosting, analytics, logistics partners acting under contract and confidentiality obligations.
Legal & Safety: where required by law, or to protect rights and safety.

7. International Transfers

Some service providers we use may store or process data outside India. Where data is transferred cross-border, we require adequate safeguards. By using the Site you consent to such transfers.

8. Data Retention

We retain Personal Data as long as necessary for the purposes described (e.g., fulfilment, legal compliance, dispute resolution). Specific retention periods may apply for financial records as required by law.

9. Security

We maintain reasonable administrative, technical and physical safeguards to protect data (SSL, access controls, encryption at rest where appropriate). No method of transmission or storage is 100% secure — if you suspect a breach contact us immediately.

10. Your Rights

Subject to local law, you may request access to, correction of, export of, or deletion of your Personal Data. To exercise your rights contact:
Email: contact@harshanam.com.

11. Children's Privacy

The Site is not directed at children under 16. We do not knowingly collect Personal Data from children. If we learn we have collected data from a child, we will take steps to delete it.

12. Changes to this Policy

We may update this Privacy Policy and will publish the updated policy with a revised "Last updated" date. Significant changes will be notified where appropriate.

13. Contact Us

For privacy queries, requests or complaints contact:
Email: contact@harshanam.com
Website: www.harshanam.com