Refund & Cancellation Policy

Last updated: August 9, 2025

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Harshanam aims to deliver high-quality services and products. This Refund and Cancellation Policy describes eligibility, timelines, and the refund process. This Policy is drafted in accordance with applicable Indian consumer protection laws.

1. Scope

This Policy applies to purchases made on www.harshanam.com including physical products, digital goods and services/consultations, unless a specific product page states otherwise.

2. Refund Eligibility

• Physical goods: Eligible for return within 7 days of delivery if defective or materially different from description. Items must be unused, with original packaging and proof of purchase.
• Digital products & downloads: Generally non-refundable once delivered or downloaded except where the product is defective or not as described. We will assess such requests case-by-case.
• Services & Consultations: Refunds depend on service type. If the service was not delivered by us as promised, a refund may be issued proportionally. Appointments cancelled more than 48 hours before scheduled time may be eligible for full/partial refund as specified on the booking page. Cancellations within 48 hours are typically non-refundable unless otherwise agreed.

3. Payment & Refund Processing

All online payments are processed by Razorpay. If a refund is approved, we will initiate the refund to the original payment method. The time for funds to appear depends on the payment provider and bank (typically 7–14 working days).

4. How to Request a Refund

1. Email contact@harshanam.com with the order number, date, reason and any supporting evidence (photos, screenshots).
2. We will acknowledge receipt within 3 business days and may request additional information to investigate.
3. After review, we will notify you of the decision and, if approved, process the refund.

5. Chargebacks

If you initiate a chargeback with your bank without contacting us, we may be required to provide transaction evidence to the bank. Unwarranted chargebacks may be disputed by Harshanam and could result in account suspension.

6. Return Shipping (Physical Items)

Unless the return is due to our error (damaged/incorrect item), the customer is generally responsible for return shipping costs. We recommend tracking the return shipment and insuring it where appropriate.

7. Exceptions

• Perishable goods, personalized items, and items marked non-returnable on the product page are not eligible for return unless defective.
• Any time limits specified on a particular product or service page take precedence over this Policy.

8. Dispute Resolution

We encourage customers to contact us first (email: contact@harshanam.com) to resolve issues. If not resolved amicably, disputes will be governed by the laws of India and subject to the jurisdiction described in our Terms & Conditions.

9. Contact Information

For refunds & cancellations contact:
Email: contact@harshanam.com
Website: www.harshanam.com